company-profile
Executive - Call Centre
Eagle Fleet Services Private Limited (Red Taxi).
experience-iconExperience : Fresher
salary-iconSalary : Not Disclosed
required-iconRequired : 1
locate-iconLocation : Coimbatore
posted-datePosted 25 days ago
immediate-join Immediate Join
unsavedjobsSave Job

Job description

Job Responsibilities and Duties:

  • Answer a large number of incoming calls and respond to customers
  • Manage and resolve customer queries.
  • Identify and escalate issues to supervisors
  • Provide service-related information to customers
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Build sustainable relationships of trust through open and interactive communication.
  • To acknowledge and resolve customer issues

Required Qualifications and Skills

  • Any degree
  • 0-3 years of work experience in a relevant field.
  • Knowledge of customer service practices and principles
  • Excellent typing skills
  • Superior listening, verbal, and written communication skills (Tamil and English)
  • Ability to handle the stressful situation appropriately
  • Lead Conversion & Convincing skills

Skill

Communication skills

Education

Graduate - (Any)

Job Type

    Full Time, Permanent