Job description

Shift Timings: 8:30 am to 5:30 pm
Experience: Minimum of 6 Months to 2 years of experience in Sales.

Key Responsibilities:

Student Consultation:

• Conduct consultations with prospective students to understand their language learning goals and needs.
• Recommend suitable courses and learning paths based on individual assessments.
• Provide detailed information about course offerings, schedules, and enrollment procedures.
   

Enrollment Support:

• Assist students through the enrollment process, ensuring they have all necessary information and resources.
• Follow up with prospective students to answer questions and address concerns.
• Maintain accurate records of student interactions and enrollment statuses.
   

Customer Service:

• Provide exceptional customer service to both prospective and current students.
• Address and resolve any issues or concerns students may have regarding their courses.
• Collaborate with other departments to ensure a seamless and supportive student experience.

Skills:

• Strong interpersonal and communication skills.
• Ability to work with diverse student populations.
• Excellent organizational and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) systems and office software.
• Language Proficiency: Fluent in English and Tamil.
   

Personal Attributes:

• Empathy and a genuine desire to help students succeed.
• Patience and strong listening skills.
• Ability to maintain confidentiality and handle sensitive information.
• Adaptability and a proactive approach to problem-solving.