Job description

The Opportunity:

Avantor is looking for an Associate for Equipment Services Support team.

He/She will be a member of a multi-disciplined customer support team.

Should be a proactive team member, who communicates well with others and is dedicated to achieving team targets.

Must have a flexible approach and ability to work well under pressure in a fast-moving environment.

What were looking for

Education: Graduation in any field.

Experience: Working knowledge of Microsoft Excel preferred.

Preferred Qualification:

• Ability to multitask
• Effective/comprehensive communication
• Delivers quality through attention to detail high level of accuracy
• Self-motivated and demonstrates initiative and results orientated
• Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance.
• Supports team manager and team colleagues.
• Analytical and Critical Thinking
• Collaboration & Teamwork
• Continual Improvement and Innovation
• Customer Focus
• Developing People
• Driving Results
• Adhere to VWR's policies, procedures, rules and guidelines
• Uphold VWR Culture and Values at all times

How you will thrive and create an impact:

• Work as part of the Customer Support team
• Demonstrate professionalism, confident, telephone skills
• Establish and maintain excellent customer relationships
• To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior.
• Timely and professional response to incoming telephone calls
• Resolve customer product and service queries/complaints
• Pricing enquiries
• Internet queries/registrations
• Proof of delivery requests
• Invoice queries
• Administration of product returns
• Provide information on product availability
• Provide Certificates of Analysis
• Any other customer support functions
• Provide pre/post sales technical support via email/call/chat.
• Help accomplish team goals and objective by being a good team player
• To ensure health and safety is supported within the workplace.